NHTSA Complaint #11266666 — 2014 CADILLAC SRX

CADILLAC CUE TOUCH SCREEN DOESN'T WORK PROPERLY - FROZEN - WON'T RESPOND TO TOUCH. RADIO RANDOMLY STARTS BLASTING STARTLING DRIVER. DRIVER UNABLE TO ADJUST HEAT/COOLING SO MUST LEAN OVER AND PUT HANDS ON VENTS TO SEE WHERE (IF) HEAT IS BEING DIRECTED, CAUSING DRIVER TO SWERVE INTO ONCOMING TRAFFIC OR OFF ROAD. UNABLE TO USE NAVIGATION SYSTEM SO DRIVER IS UNABLE TO FOCUS ON THE ROAD AND MUST LOOK AT CELL PHONE. PHONE IS UNABLE TO PAIR BLUETOOTH PHONE WITH SYSTEM B/C IT NEEDS TOUCH SCREEN, SO PHONE MUST BE HELD IN HAND OR PLACED BETWEEN SEAT BELT NEAR DRIVER'S EAR CAUSING DRIVER DISTRACTION/INATTENTION. SCREEN FLICKERS RANDOMLY DRAWING DRIVERS EYES OFF THE ROAD POSSIBLY CAUSING AN ACCIDENT. UNABLE TO SET/RESET SAFETY FEATURES, WARNING BELLS, LOCKOUT PROTECTIONS ETC. DRIVER HAS TRIED TO IGNORE THESE ISSUES, HOWEVER, THE LONGER THE SYSTEM IS DOWN/MALFUNCTIONING, THE HIGHER THE RISK IS BECOMING DUE TO DRIVER DISTRACTION.