NHTSA Complaint #11266605 — 2019 RAM 1500

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11266605
Vehicle 2019 RAM 1500
Component AIR BAGS
Date of Incident
Date Filed
Mileage 9,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

SINCE BUYING THIS TRUCK (2019 RAM 1500) PURCHASE DATE 02/09/2019 MY AIRBAG LIGHT COMES ON I IMMEDIATELY TOOK IT BACK TO THE DEALERSHIP NAPLETON CHRYSLER JEEP DEALERSHIP (855)517-8371 THEY KEPT MY VEHICLE 3 WEEK AFTER I WAS TOLD PARTS WILL BE IN 2-3 BUSINESS DAYS! THEN 5 DAYS LATER I WAS I WAS TOLD PARTS ARE ON BACK ORDER WITHOUT GIVING ME A REPLACEMENT VEHICLE. THE SERVICE TECH (ERIC) NEVER CALLS ME BACK I HAVE TO KEEP GOING BACK IN FORTH TRYING TO GET A STATUS UP DATE ON MY VEHICLE.BRAND NEW TRUCK AND NO PARTS FOR IT NOR DOES CAN THE MECHANIC FIND OUT HOW TO FIX IT !!!HE SAID THE MECHANIC CAN'T FOUND THE PROBLEM . I ALSO COMPLAINED ABOUT A SEAT MEMORY ISSUE THAT SAYS NEED SERVICING CONTINUES COMING ON SAYING NEEDS SERVICING. NO ACTION WAS EVER TAKEN TO REPAIR THE PISSUE. I SPOKE WITH THE SERVICE MANAGER ABOUT THESE ISSUE HE ASSURED ME THAT HE WILL WORK CLOSELY WITH ME AND SERVICE TECH TO FIX THE ISSUES IT NEVER HAPPEN IT WAS JUST TO STOP ME FROM COMPLAINING ABOUT THE SERVICE I HAVE BEEN RECEIVING AND IT HAS BEEN 3 MONTHS 10/06/2019 SINCE I LAST TALK TO THE SERVICE MANAGER. I BEEN DRIVING AROUND WITH A AIRBAG ISSUE WHICH IS A SAFETY ISSUE SUPPOSE I GET INTO A ACCIDENT WHAT WILL HAPPEN IF THE AIRBAG DOE'S NOT DEPLOY. I HAVE OTHER ISSUE THE NAVIGATOR ISSUES THE BREAKS SWEAKS RADIO BUZZ AND WHEN BACK UP THERE NOTHING BEHIND ME AND THE CAR STOPS REALLY HARD AND FLASHING WARNING LIGHT RED JERKING MY NECK REALLY HARD

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