NHTSA Complaint #11266068 — 2012 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11266068
Vehicle	2012 FORD FOCUS
Component	STEERING
Date of Incident	July 25, 2019
Date Filed	October 4, 2019
Mileage	98,911 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

MY WIFE AND I WERE DRIVING AND HAD FORTUNATELY JUST PULLED OVER AVOIDING AN ACCIDENT WHEN THE STEERING WHEEL ASSIST LIGHT CAME ON LOCKING UP THE STEERING AND MAKING IT EXTREMELY HARD TO STEER THE VEHICLE. WE GOT IT OVER TO QUICK LANE ( A FORD AFFILIATED SERVICE CENTER BY OUR HOME AND AS YOU CAN SEE BY THE DOCUMENTATION ANALYZED THE PROBLEM AND HAD TO REPLACE THE ELECTRONIC STEERING RACK AND REPROGRAM THE MODULE. THIS COST US $2530.24. I HAVE READ ON THE INTERNET AND AS YOU ARE AWARE THERE ARE MANY COMPLAINTS RELATED TO THIS ISSUE. WE WERE SURPRISED THERE WAS NO RECALL RELATE TO THIS, AND IF THERE IS I WASN'T AWARE OF OR MADE AWARE OF IT.

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