NHTSA Complaint #11265922 — 2018 CHEVROLET MALIBU

TL* THE CONTACT OWNS A 2018 CHEVROLET MALIBU. THE CONTACT STATED THAT THE ENGINE CONTROL MODULE MALFUNCTIONED AND WOULD FLASH RANDOMLY. THE CONTACT ALSO STATED THAT THE VEHICLE STALLED WHILE TRAVELING VARIOUS SPEEDS. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO PERFORMED AN ELECTRIC SYSTEM UPGRADE; HOWEVER, THE FAILURE CONTINUED. THE CONTACT REACHED OUT TO ANOTHER INDEPENDENT MECHANIC WHO INFORMED HIM THAT THE VEHICLE WAS INCLUDED IN A RECALL. THE CONTACT CALLED CLARK CHEVROLET (801 W BUSINESS 83, MCALLEN, TX 78501, 956-307-6557) AND INFORMED THEM OF THE RECALL. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO BE SERVICED. THE DEALER INITIALLY STATED THAT THERE WAS NO REMEDY FOR THE RECALL AND INFORMED THE CONTACT TO PICK UP THE VEHICLE. THE CONTACT REFUSED. THE CONTACT INFORMED THE MANUFACTURER AND WAS INFORMED THAT THEY WOULD LOOK INTO THE MATTER AND A REPRESENTATIVE WOULD CALL HIM BACK TO OFFER ASSISTANCE. LATER THAT DAY, THE CONTACT WAS INFORMED BY THE DEALER THAT THE VEHICLE HAD BEEN REPAIRED. THE CONTACT HAD NOT YET TAKEN POSSESSION OF THE VEHICLE. THE FAILURE MILEAGE WAS 39,000.