NHTSA Complaint #11265817 — 2014 HARLEY-DAVIDSON FLHX

TL* THE CONTACT OWNS A 2014 HARLEY-DAVIDSON FLHX. WHILE DRIVING, THE RIGHT SADDLE BAG FELL OFF THE VEHICLE. THE CONTACT HAD AN UNKNOWN RECALL REPAIR FOR THE SADDLE BAG PERFORMED ON OCTOBER 5, 2015. THE SPRINGS THAT SECURED THE BAG WERE BENT FROM NORMAL WEAR AND TEAR, WHICH CAUSED THE BAG TO SEPARATE FROM THE VEHICLE. ADIRONDACK HARLEY-DAVIDSON (106 BELLEN RD, BROADALBIN, NY 12025, (518) 883-1128) INFORMED THE CONTACT TO CALL THE WARRANTY DIVISION FOR HARLEY-DAVIDSON. THE DEALER ALSO STATED THAT SINCE THE RECALL REPAIR WAS ALREADY PERFORMED, THE FAILURE WAS DUE TO USER ERROR. THE DEALER CITED THAT THERE WERE OTHER REPORTS OF THE SAME FAILURE WITH OTHER DRIVERS. THE CONTACT WAS INSTRUCTED TO FILE A CLAIM WITH HIS INSURANCE COMPANY. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 24,000. *TR*JB