NHTSA Complaint #11265601 — 2017 JEEP RENEGADE

I BOUGHT 2017 JEEP RENEGADE 1/2018. FIRST 6-9 MONTHS RAN GOOD NO ISSUES NOTICED. WHEN I REACHED APPROX. 28K MILES, THE JEEP STARTED SEVERE HARD SHIFTING WITH A CLUNK & CAR JERK ANYTIME I WAS DRIVING IN SPEED RANGE OF 27-32 MPH. OVER NEXT 5 MOS. 10/2018'FEB/MAR 2019, I TOOK MY JEEP TO SAME DEALER PURCHASED/SERVICED 5 DIFFERENT TIMES. EACH TIME SAME COMPLAINT OF HARD SHIFT 27-32MPH. THIS SPORADICALLY HAPPENS WITH NO RHYME OR REASON TO WHEN ONLY THAT IT OCCURS DURING THAT SPEED RANGE. I COULD BE ACCELERATING OR COASTING IN TOWN TO DECELERATE AND WILL HAPPEN. I FILED A FORMAL COMPLAINT TO JEEP CHRYSELR 1/2019 AFTER 3RD DEALER SERVICE VISIT NOT RESOLVED. DEALER EVERY TIME SAID ALL NORMAL, NO TRANSMISSION ISSUES. NOW BOTH DEALER & JEEP INSIST HARD SHIFTING IS NORMAL CLAIMING IT IS AN ELECTRONIC TRANSMISSION THAT HAS A 'CLUTCH' ENGAGEMENT AROUND THAT SPEED AND NORMAL TO FEEL WHEN IT ENGAGES OR DISENGAGES. BOTH DEALER & JEEP CLAIM THIS IS ALSO COMMON AND MORE NOTICEABLE WHEN IT REACHES COLDER WEATHER BUT REFUSE TO ACKNOWLEDGE ANY ISSUES. I ADVISED MY JEEP DIDN'T DO THIS FIRST FEW MONTHS WHEN BOUGHT NEW DURING WINTER SEASON JAN 2018, BUT STILL I AM TOLD BY BOTH DEALER & JEEP THAT THIS IS NORMAL. I STILL HAVE THE PROBLEM TODAY AND NO ONE HAS RESOLVED. NOW THEY JUST SAY NOTHING THEY CAN DO. I EVEN STOPPED DRIVING DISTANCES MAY-JULY AFRAID TO GO OVER MY 36K WARRANTY. I AM GETTING CLOSE TO MY 36K WARRANTY EXP. NOW AND ASKED FOR ONE LAST TIME TO PLEASE FIGURE OUT THE HARD SHIFTING ISSUES BEFORE SOMETHING HAPPENS. I WON'T EVEN LET MY 3 TEEN DRIVING CHILDREN BEHIND WHEEL OF THE JEEP FOR FEAR THAT THE HARD SHIFT & CAR JERKS WOULD POTENTIALLY CAUSE THEM TO HAVE AN ACCIDENT. I OWE TOO MUCH FOR TRADE-IN VALUE SO AM STUCK WITH A NEW JEEP THAT HAS INSANE SHIFTING ISSUES AND JEEP WILL NOT ACKNOWLEDGE, TAKE OWNERSHIP, OR RECALL TO FIX EVEN AFTER MULTIPLE CONSUMER REVIEWS SHOW SAME ISSUE