NHTSA Complaint #11265291 — 2012 GMC TERRAIN

WHILE DRIVING A SHORT DISTANCE ON A CITY STREET I HEARD A THUD FOLLOWED BY A GRINDING NOISE AND LACK OF POWER. VEHICLE WAS TOWED TO A TRUSTED MECHANIC THAT I HAVE KNOWN AND USED FOR YEARS. DIAGNOSED WITH A CRACK IN THE TRANSFER CASE. MECHANIC HAD DIFFICULTY FINDING A PART AND WAS INFORMED BY SOMEONE AT THE GMC DEALER THAT THIS PART WAS ON BACK ORDER BECAUSE OF AN ISSUE KNOWN BY GMC BUT A RECALL HAD NOT BEEN ISSUED. NEW PART WOULD NOT BE AVAILABLE FOR OVER A MONTH AND REPAIRS WERE NEEDED SINCE IT IS MY PRIMARY VEHICLE. A USED PART WITH A WARRANTY WAS FOUND AND WAS INSTALLED FOR A TOTAL OF $1500. VEHICLE POWER TRAIN WARRANTY WAS EXPIRED. LESS THAN 3 MONTHS AFTER TRANSFER CASE WAS REPLACED WITH A USED PART - THE REPLACEMENT PART CRACKED IN THE SAME EXACT SPOT AS THE ORIGINAL. LUCKILY, THE PART WAS STILL COVERED BY A WARRANTY BUT LOCAL MECHANIC RECOMMENDED DIAGNOSIS BY DEALER TO DETERMINE IF THERE IS AN ISSUE WITH THE TRANSMISSION. CONTACTED GMC TO SEE IF THEY WERE AWARE OF THE ISSUE AND THEY SAID THEY WERE NOT.