NHTSA Complaint #11259126 — 2009 FORD ESCAPE

TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT THE POWER STEERING FAILED WHILE DRIVING APPROXIMATELY 5 TO 10 MPH ON GRAVEL ROAD. AFTER STARTING THE CAR, THE INDICATOR WAS STILL ON, POWER WAS LOST IN THE STEERING. THE POWER STEERING ASSIST INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO LARRY H. MILLER FORD LINCOLN DRAPER (11442 LONE PEAK PKWY, DRAPER, UT 84020, (801) 590-0561) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK FAILED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V280000 (STEERING). THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 98,905. RECALL # XXXXX ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB