NHTSA Complaint #11259038 — 2018 BUICK ENCLAVE

THE BRAKE ISSUE RAISED ITS UGLY HEAD AGAIN. THE VEHICLE HAS OPERATED FINE SINCE THE ORIGINAL INCIDENT EVEN WITH THE FRONT-END DAMAGE. YESTERDAY, ONE WEEK AFTER THE ORIGINAL INCIDENT IT OCCURRED AGAIN. COLD START LEAVING A RESTAURANT TURNED OUT OF PARKING LOT ON TO SIDE STREET. TRAFFIC WAS STOPPED AT A LIGHT AND I PULLED INTO THE LEFT TURN LANE. GOING VERY SLOW, HAVEN'T EVEN TRAVELED 200 FEET. PUT PRESSURE ON BRAKE PEDAL TO STOP AND NO RESPONSE, THE CAR KEEPS ROLLING FORWARD AS I APPLIED EXTREME BRAKE PRESSURE. AT THAT POINT I HIT THE EMERGENCY PARKING BRAKE BUTTON AND THE CAR STOPPED JUST AS I HIT THE REAR END OF THE CAR IN FRONT OF ME. THANKFULLY THERE WAS NO DAMAGE TO HIS CAR. I RESTARTED THE CAR AND WE PULLED OFF THE ROAD INTO A PARKING LOT TO EXCHANGE INFORMATION. EVERYTHING OPERATED FINE. LEFT THE SCENE AND HEADED HOME. WHEN THE LIGHT CHANGED, I TURNED LEFT FROM THE SIDE STREET INTO TRAFFIC. HEAVY TRAFFIC, SLOW GO. ABOUT 1 MILE LATER THE TRAFFIC SLOWED DOWN TO STOP. ONCE AGAIN, THE BRAKES WERE NOT RESPONDING. I WAS ABLE TO HIT THE EMERGENCY BRAKE AND DITCH TO THE SIDE OF THE ROAD. AFTER TRAFFIC PASSED, I RESTARTED AND MOVED ABOUT THIRTY FEET INTO THE SAFETY OF A PARKING LOT. AT THAT POINT I CALLED AAA AND HAD THE CAR TOWED HOME. I WILL HAVE IT TOWED INTO THE DEALER THIS MORNING.