NHTSA Complaint #11258713 — 2011 TOYOTA HIGHLANDER

THERE IS A PROBLEM WITH MY POWER STEERING WHEEL, IT'S STIFF AND I UNABLE TO CONTROL IT WHEN ON THE ROAD. WHEN DRIVING ON THE FREEWAY WITH HIGH SPEED, THE STEERING WHEEL SWAY LEFT OR RIGHT AND I UNABLE TO CONTROL IT BACK TO STRAIGHT. ALSO, WHEN MAKING A TURN THE STEERING WHEEL NOT REFLEXES, FAST ENOUGH FOR ME TO MAKE A TURN. FOR INSTANCE, WHENEVER I MAKE A RIGHT TURN AND THEN TRY TO STRAIGHTEN THE VEHICLE BACK TO STRAIGHT, THE STEERING WHEEL DOES NOT REFLEX BACK ENOUGH THAT IT LEADS ME TO HIT THE CURB DAMAGING FRONT WHEEL RIM. SINCE, THE PROBLEM KEEPS ON OCCURRING, AS I GET WORRIED I TOOK IT TO THE DEALERSHIP REPAIR SHOP TWICE WITHIN THE PERIOD OF 2 MONTHS. THE FIRST TIME, I TOOK IT IN THE MECHANIC STATES THAT PROBABLY HAS A PROBLEM WITH THE ALIGNMENT, SO I PAID THE FOR THE PERFORMANCE. AND IT DIDN'T HELP AT ALL. THEN THE SECOND TIME, I TOOK IT BACK TO THE DEALERSHIP REPAIR SHOP AGAIN, I TOLD THEM THAT THE ALIGNMENT DIDN'T HELP AT ALL AND ALSO I SPECIFY THAT THE PROBLEM IS THE STEERING WHEEL THEN I LEFT THE VEHICLE THE WHOLE DAY FOR THE REPAIR SHOP TO FIX IT. LATER, WHEN I WENT TO PICK IT UP, THEY STATED THAT THEY CORRECTED THE CRADLE AND DO THE ALIGNMENT 4 TIMES AND I TOOK THE CAR OUT HOME. THE VEHICLE STILL HAD THE PROBLEM THAT I HAD WHEN I TOOK THE CAR IN TO REPAIR, THEN I DROVE BACK TO THE DEALERSHIP AND TOLD THE MECHANIC. THEN THE MECHANIC DROVE THE CAR WITH ME IN THE CAR, AND HE TOLD ME THE PROBLEM IS THE ELECTRIC STEERING WHEEL AND THERE NO WAY HE COULD DO ANYTHING ABOUT IT. THEN I ASKED HIM IF I TOOK IT TO ANY OTHER SHOP WILL THAT HELP. HE SAID NO, THERE NO SHOPS THAT COULD FIX IT. HE ALSO SAID THAT I JUST HAVE TO PUT UP WITH IT. BUT, IT IS MY LIFE OR EVER MY FAMILY MEMBERS LIFE ON THE ROAD. SO, I'M REALLY WORRIED AND I DON'T HAVE MONEY TO REPLACE WITH A NEW CAR RIGHT NOW. THE CAR HAS NEVER BEEN IN AN ACCIDENT BEFORE, I BOUGHT IT NEW FROM THE DEALERSHIP.