NHTSA Complaint #11258317 — 2011 FORD FUSION

TL* THE CONTACT'S FATHER OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT HIS FATHER RECEIVED A RECALL NOTICE IN JULY OF 2015 FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT'S FATHER TOOK THE VEHICLE TO ALL AMERICAN FORD (3306 BRIDGE AVE, POINT PLEASANT, NJ 08742, 732-451-3582) TO BE DIAGNOSED, BUT NO FAILURE WAS FOUND. THE DEALER UPDATED THE ELECTRONIC SYSTEM AND RETURNED THE VEHICLE TO THE CONTACT'S FATHER. RECENTLY, WHEN THE VEHICLE WAS STARTED, THE POWER STEERING FAULT WARNING INDICATOR ILLUMINATED AND THE CONTACT'S FATHER HAD DIFFICULTY STEERING THE VEHICLE. FOR SOME TIME, THE CONTACT'S FATHER WAS ABLE TO RESTART THE VEHICLE AND IT RESUMED NORMAL OPERATION. THE CONTACT STATED THAT THE FAILURE HAD BECOME MORE PERSISTENT. THE CONTACT'S FATHER RETURNED TO THE DEALER AND WAS INFORMED THAT HE WAS NO LONGER ELIGIBLE FOR A RECALL REPAIR. THE CONTACT'S FATHER WAS GIVEN A QUOTE OF $2,200 TO REPLACE THE POWER STEERING RACK AND PAID A $125 DIAGNOSTIC FEE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS UNAWARE IF THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,120.