NHTSA Complaint #11258307 — 2007 LEXUS ES

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11258307
Vehicle	2007 LEXUS ES
Component	STRUCTURE:BODY
Date of Incident	January 7, 2019
Date Filed	September 26, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

I HAVE LEXUS ES350. ITS EXPENSIVE LUXURY CAR. BUT ITS DASHBOARD IS MELTING ON THE TOP NOW. VERY UNCOMMON BEHAVIOR OF THIS KIND OF CAR. THIS WOULDN'T HAPPENED EVEN IF IN CHEAP CAR. I WENT TO DEALERSHIP AND THEY CONFIRM THAT IT IS MELTING. IT'S A DASHBOARD, ONE OF THE MAIN PART OF THE CAR. ISSUE IS IN THE SUN, MELTED PART IS REFLECTING ON THE WINDSHIELD AND ITS VERY BRIGHT. IT BECOMES SAFETY ISSUE TO DRIVE THIS CAR IN THE SUN. IT GIVES HEADACHE AND NOT PROPER VISIBILITY TO DRIVE. DEALERSHIP REFUSED TO FIX THIS ISSUE AS THIS CAR IS MORE THAN 10 YEARS OLD. THIS KIND OF ISSUE SHOULD NOT HAPPENED IN THE CAR LIKE LEXUS. PLEASE SEE ATTACHED PICTURES, IT GIVES SOME IDEA LIKE HOW IT LOOKS LIKE IN WINDSHIELD WHILE DRIVING. PICTURE DO NOT COVER ALL REFLECTIONS THOUGH.

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