NHTSA Complaint #11258211 — 2014 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11258211
Vehicle	2014 FORD EXPLORER
Component	STEERING
Date of Incident	September 20, 2019
Date Filed	September 25, 2019
Mileage	63,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

WHILE DRIVING 2014 EXPLORER VERY NEAR HOME, THE POWER STEERING FAILED. I WAS ABLE TO DRIVE BACK HOME BUT CALLED FOR A TOW TO THE DEALERSHIP FOR REPAIR. THE 'CODE' SAID RESET COMPUTER. THIS WAS DONE BUT DURING TEST DRIVE FAILURE HAPPENED AGAIN. SINCE NO CODE IS PROVIDED, I AM TOLD THE ONLY THING THAT IS LEFT IS JUST TO DRIVE IT AND SEE IF IT HAPPENS AGAIN. THIS JUST SEEMS VERY UNSAFE ESPECIALLY IF MY WIFE IS DRIVING AND UNABLE TO HANDLE THE CAR TO A STOP OR WE ARE IN HEAVY TRAFFIC.

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