NHTSA Complaint #11258204 — 2012 FORD F-150

NHTSA ACTION #EA15006, FORD COMPANY INITIATED CUSTOMER SATISFACTION PROGRAM 15N05. I HAD THE ELECTRIC VACUUM PUMP (EVP) REPLACED BY FOR ON 4/25/17 WITH 48,846 MI. BY 3/19 I STARTED HEARING A NOISE IN CAB DURING COLD STARTS, BUT IT TOOK A LITTLE WHILE DURING COLD STARTS IT MADE THE NOISE FOR ME FIGURE OUT IS WAS COMING FROM THE ENGINE AREA. I REALIZE IT WAS THE EVP AGAIN. NOT 2 YEARS AND WITH ABOUT 63 AND CHANGE MILES, A MECHANIC SAID IT WAS THE EVP AGAIN. I CONTACTED FORD DEALER AND THEY DENIED REPLACING THE BAD PART, SAYING I ONLY HAD 1 YEAR OR 12K TO HAVE IT REPLACED. ALL OF FORDS OTHER PARTS GET A 2 YEAR WARRANTY, EXCEPT EVP. CONTACTED FORD COMPLAINT LINE ON 4/13, THEY TOLD ME TO HAVE ISSUE VERIFIED BY A FORD MECHANIC 1ST. I DID & ON 4/17/19 GAVE THEM COMPLAINT, THEY GAVE ME COMPLAINT #. THE FORD DEALER I USED CALLED ME BACK ON 4/29/19, SAID FORD DENIED FIXING IT AS WARRANTY, BUT OFFERED TO GIVE ME $100 OF A $442 REPAIR. DEALER SAID IF I WANTED THE EVP, TO ORDER IT BECAUSE THEY WERE ON BACK ORDER, IT WOULD BE WEEKS. I CALLED COMPLAINT LINE, ASKED TO SPEAK TO SOMEONE ELSE BESIDES THE WARRANTY DEPARTMENT ABOUT SAFETY ISSUE WITH EVP, THEY GAVE ME A NEW COMPLAINT # AND SAID SOMEONE WOULD CALL ME- TOLD THEM I WANTED A SUPERVISOR, THEY SAID THEY WERE UNAVAILABLE . I NEVER HEARD FROM FORD. I CALLED FORD BACK ON 5/20/19, CALL TAKER SAID LAST COMPLAINT WASN'T PUT IN RIGHT, THAT'S WHY NO ONE CALLED. I TOLD HER I WANTED TO TALK TO A SUPERVISOR, AGAIN SAID THEY WERE UNAVAILABLE. ONE TRIED TO CALL ME AT 9:23PM ON 5/20?? THEN CALLED ME ON 5/23/19 AT 7:04PM- I ADVISED HIM THE EVP IS GONE BAD, SOUNDS WORST THE THE 1ST TIME IT WENT. HE SAID I WAS OUTSIDE WARRANTY & THEY WOULD NOT FIX IT UNDER THE WARRANTY. I ADVISED HIM THAT FORD KNEW THIS WAS AN ISSUE, BECAUSE IT IS NOT LONGER A EVP, IT'S A MECHANICAL VACUUM PUMP (MVP) NOW- IT HOOKS INTO THE MOTOR. FORD PUT EVP ON AS A BAND-AD