NHTSA Complaint #11257977 — 2019 VOLVO S60

TL* THE CONTACT LEASED A 2019 VOLVO S60. UPON LEASING THE VEHICLE, THE LANE KEEP ASSIST FEATURE ONLY WORKED APPROXIMATELY 10% OF THE TIME. ALSO, THE FORWARD COLLISION AVOIDANCE FAILED TO OPERATE. WHILE DRIVING 15 MPH, THE VEHICLE STOPPED ABRUPTLY ON A WIDE OPEN ROAD WITH NO OBJECTS IN VIEW. THE CONTACT STATED THAT AN UNKNOWN WARNING INDICATOR FLASHED WHEN THE FAILURE OCCURRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO THE LOCAL SERVICE CENTER. THE CONTACT TOOK THE VEHICLE TO VOLVO CARS OF QUEENS (207-22 NORTHERN BLVD, BAYSIDE, NY 11361, 718-428-2118) WHERE HE WAS INFORMED THAT THE FAILURES WERE NOT A WIDESPREAD ISSUE; HOWEVER, THEY WERE FAMILIAR WITH THE DEFECTS. THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE DEALER PROVIDED A LOANER VEHICLE AND INFORMED THE CONTACT THAT A DIAGNOSTIC WOULD BE PERFORMED. THE CONTACT WAS INFORMED THAT AN INVESTIGATION WOULD BE LAUNCHED WITH THE MANUFACTURER TO INVESTIGATE THE DEFECTS. THE VEHICLE HAD NOT BEEN RETURNED TO THE CONTACT. THE FAILURE MILEAGE WAS UNKNOWN.