NHTSA Complaint #11257891 — 2013 FORD FUSION

PARKED MY VEHICLE TODAY AND IT WAS PERFECTLY FINE. WHEN I CAME BACK OUT A COUPLE HOURS LATER I STARTED IT AND IMMEDIATELY I GOT TWO WARNING MESSAGES ON MY CAR STATING TWO OF MY ASSISTED FEATURES WERE NOT AVAILABLE AND MY POWER STEERING WAS COMPLETELY GONE. STARTED DOING RESEARCH INTO THIS ISSUE BY CALLING MY LOCAL FORD DEALERSHIP TO SEE IF THEY COULD GET ME IN AND THEY SAID THEY COULDNT TODAY AND TO CALL BACK THE NEXT DAY AND TRY THEN. STARTED LOOKING ONLINE IN OTHER FORUMS AND RESEARCH INTO RECALLS AND NOTICED A RECALL HAS BEEN PUT OUT FOR POWER STEERING MALFUNCTIONING BUT MY VEHICLE WASNT LISTED IN THE RECALL BY VIN NUMBER. BUT YEAR MAKE AND MODEL ALL MATCHED. CALLED MY DEALERSHIP AGAIN AND THEY SAID SINCE MY VIN DOESNT MATCH ON THE RECALL LIST THEY WONT LOOK AT IT THAT WAY. DROVE MY VEHICLE HOME WITH NO POWER STEERING AND RAN A COUPLE TESTS MYSELF, I FOUND OUT MY POWER STEERING IS ELECTRONIC. HOOKING UP MY DIAGNOSTIC COMPUTER AND NO CODES WERE FOUND. UNHOOKED MY BATTERY FOR A LITTLE BIT TO TRY AND RESET THE WARNINGS THAT WERE ON AND THAT DIDN'T HELP, I DID A CHECK ON MY VEHICLE TO MAKE SURE ALL OF THE BASICS WERE GOOD, TIRE PRESSURE, FUSES, ANYTHING ELSE THAT COULD BE POTENTIALLY WRONG AND EVERYTHING ELSE CHECKS OUT. NO OTHER WARNINGS ARE ON IN MY VEHICLE OTHER THAN THE TWO ABOUT MY ASSISTED STEERING AND I CANT RECALL THE SECOND ONE.