NHTSA Complaint #11257864 — 2015 CADILLAC SRX

THE CUE SYSTEM IS TOTALLY UNRESPONSIVE. I HAVE AROUND 57,000 MILES AND BOUGHT THIS CAR AS A CERTIFIED USED VEHICLE WITH AROUND 30K MILES. THE CUE SYSTEM WORKED WHEN I BOUGHT THE CAR BUT CERTAIN ICONS LATER STOPPED RESPONDING WHILE THE MILEAGE WAS UNDER 50K. AND NOW NOTHING RESPONDS. I CALLED CUSTOMER SERVICE THEY TOLD ME TO OPEN THE DOOR WHILE THE CAR WAS RUNNING THEN TURN OFF THE CAR AND COUNT TO 30 AND THAT SHOULD UNFREEZE THE CUE. THIS DID NOT WORK. I AM TOLD IT WILL COST ANYWHERE FROM $1200 TO $2500 TO FIX THE CUE AND OTHER CADILLAC OWNERS REPORTED IN FORUMS THAT THE FIX WILL EVENTUALLY STOP WORKING. ACCORDING TO THE FORUMS AND WHAT I COULD SEARCH THIS ISSUE HAS IMPACTED 2013 - 2016 MODELS. GM SHOULD PAY FOR THIS FIX AND THE FIX SHOULD BE PERMANENT. I LOVE THE SRX BUT WILL NEVER BUY ANOTHER GM PRODUCT. THIS CUE SCREEN FREEZE IS WHILE IN PARK AND DRIVE. I TRY SENDING NAVIGATION FROM THE CADILLAC APP AND IT DOES RECOGNIZE RECEIVING THE MAP BUT WON'T LOAD OR GO TO NAVIGATION. WHEN I TOUCH THE HOME BUTTON IT WILL GO BACK TO THE MAIN SCREEN BUT THE FREEZE PREVENTS ANY CHANGES. I CANNOT USE THE NAVIGATION, SYNC THE TEMP OR MODIFY ANY SETTINGS. IT IS TOTALLY FROZEN.