NHTSA Complaint #11257827 — 2013 FORD FUSION

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11257827
Vehicle	2013 FORD FUSION
Component	STRUCTURE:BODY
Date of Incident	September 23, 2019
Date Filed	September 24, 2019
Mileage	122,607 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MS

Consumer Description

I TOOK MY CAR IN TO WATSON FORD IN JACKSON, MS IN 2017 TO BE RECALL SERVICED. THEY FIXED EVERYTHING..INCLUDING MY DOOR LATCHES. I HAD TO BRING IT BACK IN JUNE 18 BECAUSE THE FRONT PASSENGER DOOR SWING OPEN AND MY DAUGHTER WAS IN THE SEAT & COULD HAVE BEEN SERIOUSLY HURT. NOW, MY BACK DOOR PASSENGER DOOR LATCH HAS DONE THE VERY SAME THING. I HAVE ATTEMPTED TO TALK TO THE FORD COMPANY, TRYING TO GET THEM TO FIX THIS BEFORE SOMEONE IS HURT BUT THEY REFUSE. I WAS DRIVING BOTH TIMES & BOTH TIMES MY CHILD'S LIFE WAS ENDANGERED. THEY'VE BEEN RUDE & UNHELPFUL. I ONLY WANT TO BE ABLE TO DRIVE SAFELY WITHOUT MY CAR DOOR FLYING OPEN. THIS WILL BE THE 3RD PROBLEM CONCERNING THESE DOOR LATCHES. PLEASE HELP

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