NHTSA Complaint #11257618 — 2017 CHRYSLER PACIFICA

MY HUSBAND WAS DRIVING MY 2017 CHRYSLER PACIFICA ON 9/9/2019 AROUND AN S TURN WHEN SUDDENLY THE VAN LOST ITS POWER STEERING. HE COULD NOT CONTROL THE VEHICLE THAT WAS TRAVELING APPROXIMATELY 30 MPH. HE COULDN'T BREAK AND THE VAN HIT A CURB WHICH CAUSED THE VEHICLE TO BLOW OUT BOTH DRIVER SIDE TIRES AND RIP THE DRIVERS FRONT STRUT APART. IN JUNE OF 2019 AFTER RECEIVING THE NOTICE OF RECALL V53, I TOOK MY VAN TO THE DEALERSHIP TO FIX THAT RECALL AND ANY OTHER RECALLS IT MAY HAVE. I WAITED APPROXIMATELY AND 1 HOUR AND 30 MINUTES WHILE MY VEHICLE WAS BEING FIXED. I WAS TOLD THAT ALL WERE COMPLETED AND WAS HANDED THE KEYS. RIGHT AFTER THE ACCIDENT I RECEIVED AN EMAIL ABOUT THE RECALL. I CALLED THE DEALERSHIP AND THEY TOLD ME THEY DIDN'T FIX RECALL NUMBER V53. I CONTACTED CHRYSLER ABOUT THE ACCIDENT AND THEY SENT AN INVESTIGATOR OUT TO INSPECT THE VAN. IN RETURN I RECEIVED A LETTER FROM FCA SAYING THAT THEY COULDN'T FIND ANY ISSUES. I FORMALLY BELIEVE A MALFUNCTION HAPPENED AT THE TIME OF THE ACCIDENT. OVER THE COURSE OF SEVERAL MONTHS SINCE OWNING THE VEHICLE IT HAD SHOWED SIGNS OF AN EXISTING PROBLEM WHICH WE MADE COMPLAINTS AT THE DEALERSHIP AND NOTHING WAS EVER FOUND. WHEN YOU COME TO A STOP OR SLOW DOWN TO COME TO A STOP/YIELD AND ACCELERATE THE VAN WOULD BUCK AND OR JERK AS IF IT WERE TO LOOSE POWER AND SHUT OFF. SOMETHING IS WRONG WITH THE VAN WHETHER IT'S RELATED TO RECALL V53 OR AN UN-IDENTIFIED PROBLEM.