NHTSA Complaint #11257405 — 2015 BMW 328I

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11257405
Vehicle 2015 BMW 328I
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 30,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

INTERMITTENTLY IT IS NOT POSSIBLE TO OPEN THE DOORS FROM THE INSIDE OF MY VEHICLE USING THE DOOR HANDLE.. THE DOOR REMAINS LOCKED AND WILL NOT OPEN FROM THE INSIDE BY PULLING THE DOOR HANDLE. THE ONLY KNOWN WORKAROUND IS TO FIND THE "UNLOCK ALL DOORS" BUTTON ON THE DASHBOARD TO UNLOCK THE DOORS AND IT'S NOT CLEAR THAT THIS IS A VIABLE SOLUTION FOR ALL CASES. HERE IS A VIDEO OF THE ISSUE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=V7_UBSGJTQQ THIS IS A WIDESPREAD ISSUE FOR THE F30 GENERATION OF BMW PASSENGER CARS (2011'2019). WHAT I 'M TRYING TO UNDERSTAND IS: HOW IS SOMETHING THIS CRITICAL TO SAFETY (BEING ABLE TO EXIT THE VEHICLE, ESPECIALLY IN AN EMERGENCY) NOT SUBJECT TO A RECALL OR A AT THE VERY LEAST A TSB? I WAS TOLD THAT THIS REPAIR FOR MY VEHICLE WHICH IS JUST OUTSIDE OF THE FACTORY WARRANTY WOULD COST OVER $1000. SEE THE FOLLOWING SEARCH RESULTS FROM GOOGLE FOR AN IDEA FOR HOW WIDESPREAD THIS ISSUE IS: HTTPS://WWW.GOOGLE.COM/SEARCH?RLZ=1C1GGRV_ENUS759US759&BIW=1745&BIH=807&SXSRF=ACYBGNTJHYHICQSR6M1A49NA0N40U5TD0G%3A1569262080808&EI=AAQJXCXUMIR4SGX-P7_YBW&Q=F30+DOOR+WON%27T+UNLOCK+SITE%3AF30.BIMMERPOST.COM&OQ=F30+DOOR+WON%27T+UNLOCK+SITE%3AF30.BIMMERPOST.COM&GS_L=PSY-AB.3...215545.216457..216631...0.3..0.92.611.7......0....1..GWS-WIZ.......0I71.D3HEQY0Q1_U&VED=0AHUKEWJF7ORNXOFKAHUKVKWKHF7TD3SQ4DUDCAS&UACT=5

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