NHTSA Complaint #11257346 — 2012 FORD F-150

TL* THE CONTACT OWNS A 2012 FORD F-150. THE CONTACT TOOK THE VEHICLE TO BYERS FORD (1101 COLUMBUS PIKE, DELAWARE, OH 43015, (888) 350-4405) WHERE IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V075000 (POWER TRAIN). WHILE LEAVING THE DEALER, THE CONTACT NOTICED THAT THE GEAR SHIFTING WAS DIFFERENT AND IT WOULD SLOWLY SHIFT INTO GEAR. THE CONTACT ALSO NOTICED THAT THE BRAKE PEDAL FELT SPONGY AND DIFFICULT TO DEPRESS. THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. WITHIN THE PAST THREE MONTHS, THE CONTACT HAD TO ADD FOUR BOTTLES OF ANTIFREEZE TO THE TRANSMISSION AND THE ENGINE OVERHEATED. IN ADDITION, THE SERVICE BRAKE, ENGINE HOT, AND TRANSMISSION HOT WARNING INDICATORS ILLUMINATED. OCCASIONALLY, WHEN THE VEHICLE WAS STOPPED OR IDLING, THE AIR CONDITIONER BLEW HOT AIR AND THE WINDOWS FAILED TO FUNCTION. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WAS INFORMED THAT THERE WAS A FAILURE DUE TO MANUFACTURER RECALL NUMBER: 19S07 (POWER TRAIN). THE REPAIR WAS INCOMPLETE AND THE CONTACT WAS INFORMED THAT THE VACUUM PUMP FAILED AND THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE BRAKES OPERATED INTERMITTENTLY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.