NHTSA Complaint #11257320 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	11257320
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	August 1, 2017
Date Filed	September 23, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT TOOK THE VEHICLE TO TEAM FORD LINCOLN (905 BRADY AVE, STEUBENVILLE, OH 43952) FOR AN UNKNOWN RECALL REPAIR. AFTER THE REPAIR, THE POWER STEERING MALFUNCTIONED AND THE DEALER REPAIRED THE VEHICLE AGAIN. THE FAILURE RECURRED; HOWEVER, THE DEALER WANTED TO CHARGE THE CONTACT $1,576 FOR THE REPAIR. THE DEALER STATED THAT THEY WOULD ONLY PERFORM A RECALL REPAIR ONCE AND/OR UP TO 12,000 MILES. THE DEALER ADMITTED THAT THE RECALL REPAIRS WERE MADE WITH RE-MANUFACTURED PARTS. THE VEHICLE WAS REPAIRED FOR A THIRD TIME AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN. *CW *JS

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