NHTSA Complaint #11257145 — 2013 CHEVROLET VOLT

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11257145
Vehicle 2013 CHEVROLET VOLT
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 97,919 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I WAS DRIVING MY 2013 CHEVROLET VOLT AND I RECEIVED A LOSS OF PROPULSION MESSAGE ON MY DASHBOARD AND IMMEDIATELY FOLLOWED BY A CHECK ENGINE LIGHT. MY CAR SHUT DOWN AND SLOWED DOWN ON THE FREEWAY AS I WAS DRIVING. IT WAS VERY DANGEROUS BECAUSE IT WAS ALSO DARK. I WAS ABLE TO GLIDE TO EXIT THE FREEWAY. MY CAR CAME TO A COMPLETE STOP IN THE EXIT LANE OF THE FREEWAY. I PRESSED THE POWER BUTTON TO TURN OFF THE CAR AND THEN I WAITED ABOUT 30 SECONDS AND I TURNED THE POWER BUTTON BACK ON AND THE CAR CAME ON AS ONLY POWER MODE. I WAS ABLE TO MOVE THE CAR VERY SLOWLY SOMEWHERE MORE SAFE. I CALLED TOW TRUCK AND I TOWED IT TO DEALERSHIP. THE VOLT WAS STILL ABLE TO MOVE SLOWLY UP THE TOW TRUCK AND WHEN I ARRIVED AT THE DEALERSHIP, IT WAS STILL ABLE TO MOVE SLOWLY TO THE ENTRANCE OF THE SERVICE STATION. CHECK ENGINE LIGHT WAS ON, BUT LOSS OF PROPULSION LIGHT WAS GONE. SERVICE ADVISORS TOLD ME THEY WOULD FIX MY CAR AS IT WAS COVERED UNDER THE RECALL EVEN THOUGH MY CAR WAS SALVAGED. THE ESTIMATE WAS $145. LATER ON THEY CALLED ME THAT MY CAR HAD 8 CHECK ENGINE LIGHTS ON AND THAT I NEEDED A TRANSMISSION BECAUSE THEIR WAS A WHINING SOUND AND ALSO LOSS OF PROPULSION STILL ON. I WENT TO GO LOOK AT MY CAR A COUPLE DAYS LATER AFTER I FILLED A COMPLAINT WITH GM HEADQUARTERS BECAUSE THIS SHOULD BE COVERED UNDER THE RECALL. WHEN I WENT TO GO CHECK OUT MY VEHICLE, IT WAS IN A WORSE CONDITION THEN WHEN I DROPPED IT OFF. MY CAR WOULD NOT EVEN TURN ON. WHEN I PUSHED THE POWER BUTTON, IT WOULD SAY ENGINE NOT AVAILABLE AND IT WOULD ALSO SAY LOSS OF PROPULSION AND CHECK ENGINE LIGHT STILL ON. I WAS NOT ABLE TO MOVE MY CAR AND THE BATTERY STILL HAD 8 MILES LEFT. IT WAS WEIRD AS TO WHY MY CAR IS GETTING WORSE WHILE BEING IN THE DEALER. DEALER TOLD ME THEY ARE DONE WITH THE UPDATE AND IN ORDER TO DIAGNOSE THE VEHICLE, I HAVE TO PAY $430 AND MORE THAN LIKELY THOUSANDS OF DOLLAR TO FIX IT.

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