NHTSA Complaint #11257098 — 2013 CADILLAC ATS ELECTRICAL SYSTEM

Complaint Details

ODI Number	11257098
Vehicle	2013 CADILLAC ATS
Component	ELECTRICAL SYSTEM
Date of Incident	November 1, 2018
Date Filed	September 21, 2019
Mileage	45,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

CUE TOUCHSCREEN FAILS TO RESPOND TO TOUCH. IT STARTED GOING BAD AT THE BOTTOM, BUT THE PROBLEM "SPREADS" UPWARDS MAKING THE ENTIRE SCREEN UNUSABLE. THE HVAC AND RADIO CONTROLS ARE ALL ON THIS TOUCHSCREEN, MAKING IT IMPOSSIBLE TO CONTROL THESE FEATURES WHILE DRIVING. OTHER SETTINGS FOR THE VEHICLE ARE ALSO IN THE CUE SYSTEM, AND ARE NO LONGER AVAILABLE FOR ADJUSTING. NAVIGATION BECOMES UNUSABLE AS WELL.

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