NHTSA Complaint #11257073 — 2018 NISSAN SENTRA

PURCHASED CAR NEW AND ONE WEEK INTO OWNERSHIP HAD THE FRONT PROXIMITY SENSOR GO BAD, WHICH DISABLES VEHICLE SAFETY SYSTEMS INCLUDING CRUISE CONTROL. AFTER WAITING A MONTH ON A BACK ORDERED PART IT WAS INSTALLED AND THE VEHICLE OPERATED NORMALLY. 1 YEAR LATER THE SENSOR AGAIN WAS DIAGNOSED AS BAD AND ONE WAS ORDERED , THE NEW PART CAME IN DAMAGED AND WHEN REORDERING THE PART, IT AGAIN WENT TO BACK ORDER. IT HAS NOW BEEN A MONTH, AND STILL NO PART. NISSAN CUSTOMER CARE WAS CONTACTED AND THE "ESCALATED" THE COMPLAINT TO A "REGIONAL LEVEL". ALL THAT HAS ACCOMPLISHED IS AN OCCASIONAL PHONE CALL FROM THE REPRESENTATIVE TELLING ME THAT THE PART IS NOT IN AND HE HASN'T EVEN GOT A TIMEFRAME FOR IT. ALSO THAT THERE ARE 1000 VEHICLES AWAITING THAT PART AND MINE IS AT THE HEAD OF THE PACK. THIS IS A SAFETY SENSITIVE PART AND THEY ARE NOT MAINTAINING AN ADEQUATE SUPPLY OF REPLACEMENT PARTS , AND ARE RETURNING VEHICLES TO CUSTOMERS TO DRIVE WHILE AWAITING THE REPLACEMENT.