NHTSA Complaint #11256498 — 2014 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11256498
Vehicle	2014 FORD EXPLORER
Component	STEERING
Date of Incident	September 17, 2019
Date Filed	September 18, 2019
Mileage	69,890 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

WHILE DRIVING STRAIGHT ON THE HIGHWAY A WARNING LIGHT ALERT CAME ON SAYING STEERING ASSIST FAULT SERVICE REQUIRED. AT THE SAME TIME THE STEERING WHEEL LOCKED UP AS I WAS TRAVELING 70 MPH. I COULD ONLY TURN THE STEERING WHEEL A 10TH OF A TURN IF THAT. I SLOWED DOWN AND PULLED OVER TO THE SIDE OF THE ROAD. I THEN TURNED OFF THE CAR AND ATTEMPTED TO RESTART THE CAR HOPING IT WOULD RESET THE SYSTEM SO I COULD MAKE IT TO THE LOCAL CAR DEALERSHIP. UNFORTUNATELY IT WOULD NOT RESET SO I LIMPED THE CAR TO THE DEALERSHIP AS SAFELY AS I COULD. HAD I BEEN TURNING WHEN THIS HAD HAPPENED I WOULDNT NOT HAVE BEEN ABLE TO MAKE A TURN AT THE SPEED I WAS GOING (70MPH).

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