NHTSA Complaint #11256439 — 2016 VOLVO XC90

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11256439
Vehicle	2016 VOLVO XC90
Component	ELECTRICAL SYSTEM
Date of Incident	June 16, 2016
Date Filed	September 18, 2019
Mileage	220 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

TL* THE CONTACT OWNS A 2016 VOLVO XC90. WHILE DRIVING 45 MPH, THE VEHICLE DECELERATED TO 5 MPH AND ACCELERATED AGAIN WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AUTONOMOUS BRAKING SYSTEM. THE VEHICLE WAS TOWED TO MIDWESTERN AUTO GROUP (614-889-2571, LOCATED AT 6335 PERIMETER LOOP RD, DUBLIN, OH 43017) WHERE THE SOFTWARE WAS UPDATED. THE FAILURE RECURRED AT 75 MPH WITHOUT WARNING. THE CONTACT CALLED BYERS VOLVO AT 614-864-0780 (LOCATED AT 301 N. HAMILTON ROAD, COLUMBUS, OH 43213) AND SCHEDULED AN APPOINTMENT FOR A SOFTWARE UPDATE. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 220. THE VIN WAS UNKNOWN.

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