NHTSA Complaint #11256047 — 2009 HONDA CIVIC

AFTER NUMEROUS VISITS TO OCEAN HONDA OF BURLINGAME TO DISCUSS THAT THE CAR I PURCHASED WAS NEVER ACTUALLY COMPLETELY "PROPERLY CERTIFIED" AS WAS DISCUSSED; AND THE FACT THAT I BROUGHT IT IN NUMEROUS TIMES. - I HAVE HAD NO COOPERATION. PLEASE VERIFY WITH LISA MENDEZ WHO JUST VERIFIED TO SALES MGR VAN THAT THE CAR HAS BEEN PROBELEMATIC SINCE PURCHASE AND SHOULD BE TRADED OUT. I DO NOT FEEL AND HAVE NOT FELT I'M DRIVING A COMPLETELY SAFE OR DEPENDABLE CAR. MOST RECENT VISIT TO DISCUSS ISSUES WAS 09/06/19 AND I HAD BEEN THERE ALREADY 3 TIMES WITHIN THE PREVIOUS 2 WEEKS FOR CONTINUING ISSUES WITH LIGHTS COMING ON AFTER I HAD SERVICE AND AFTER I HAD ASKED IF THERE WAS ANYTHING NEEDED . I WAS TOLD I WAS ALL GOOD !!... NOW JUST SPENT $460 TO FIND OUT THAT I NEED $1700 WORK AND THERE ARE RECALLS I WASN'T NOTIFIED ABOUT. THERE IS PREVIOUS DOCUMENTED COMPLAINT I FILED ON THIS CAR A LONG WHILE BACK. I HAVE BEEN TRYING TO GET THEM TO TAKE IT BACK SINCE I GOT IT DUE TO ONE THING OR ANOTHER. JUST DOESN'T FEEL STABLE OR SECURE. THEY SHOULD TAKE IT BACK AND DEAL WITH IT THEMSELVES. INITIAL COMPLAINT LOGGED WAS DUE TO A REPLACED SEAL OF SOME SORT THAT THEY BROKE AND REPLACED AGAIN, I WAS DRIVING AND IT STARTED MAKING A BURNING SMELL. THEY REPLACED AGAIN, BUT STILL SEEMS NOT RIGHT AND ENGINE HAZARD LIGHTS COME ON -- AND THEY CLEAR THEM AND TELL ME ITS OK.... DOES NOT FEEL OK, AND WAS NOT OK. I AM NOT WAITING FOR AN ACCIDENT TO HAPPEN HOWEVER MY NUMEROUS VISITS AND PLEAS TO EXCHANGE AND TAKE BACK THE CAR HAVE GONE UPON DEAF EARS AND THEY (SALES) HAVE NOW BECOME RUDE. I FEEL LIKE DROPPING OFF THE CAR TO THEM AND GIVING THEM THE KEYS AND THEY CAN DEAL WITH IT HOWEVER I'M SO UPSET THAT I "MUST HAVE A CAR" SO I AM TRYING TO FIND A NEW CAR NOW AND HAVING NO LOCK SINCE MY CREDIT IS RUINED.