NHTSA Complaint #11255727 — 2014 KIA SORENTO

AT THE BEGINNING OF AUGUST 2019, MY AIR CONDITIONER STARTED PUTTING OUT HOT AIR. I HAD MY OIL CHANGED AT THE KIA DEALERSHIP ON 8/16 AND THEY DID THE USUAL SAFETY CHECK AND THEY DIDN'T MENTION ANYTHING (I FORGOT TO MENTION THE AIR CONDITIONING). ON 8/25 I WAS DRIVING HOME AND IT WAS VERY HOT OUT AND THE A/C WAS STILL NOT WORKING. I NOTICED AS I PULLED INTO THE DRIVEWAY AT MY HOME, THE ENGINE TEMP GAUGE WAS FULLY ON "H" HOT. I DECIDED TO TAKE IT BACK TO THE KIA SERVICE THE NEXT MORNING. AFTER THEY REVIEWIED IT, THEY DETERMINED I HAD "CATASTROPHIC ENGINE FAILURE" WHICH WAS WHY THE A/C WASN'T WORKING. MY MODEL WAS NOT SPECIFICALLY RECALLED AT THE TIME. THEY DETERMINED IT WAS COVERED BY THE EXTENDED WARRANTY AND THEY ARE PUTTING IN A NEW ENGINE COMPLETELY. THIS IS STILL A SERIOUS SAFETY CONCERN WITH KIA ENGINES OVERALL.