NHTSA Complaint #11255614 — 2017 CHEVROLET SUBURBAN

I AM TRYING TO HAVE GM REINSTALL THE SAFETY FEATURE, LANE DEPARTURE WARNING. GM RECENTLY LITERALLY TOOK AWAY THE HAPTIC WARNING FUNCTION RECENTLY BY "UPDATING" THE SOFTWARE IN THE 2017 SUBURBAN. ON PAGE 298 OF THE OWNER'S MANUAL IT STATES THAT WHEN THE CAR DRIFTS TO THE LEFT OR RIGHT, THE LANE DEPARTURE FEATURE WILL EITHER BEEP OR THERE WILL BE A RUMBLE IN THE SEAT ON THE LEFT OR RIGHT SIDE DEPENDING ON THE DRIFT. THIS IS A SAFETY FEATURE I PAID FOR AND LIKE VERY MUCH. IT IS VERY USEFUL TO BE SUBTLETY REMINDED THAT THE CAR IS DRIFTING TO THE RIGHT OR LEFT. I HAVE CONTACTED CUSTOMER SERVICE TWICE TO NO AVAIL. I HAVE WRITTEN MARY T BARRA, CEO OF GM, AND HAVE NOT EVEN RECEIVED A "WE'RE WORKING ON IT" REPLY FROM HER. THIS IS A PURE AND SIMPLE SAFETY FEATURE THAT GM HAS TAKEN AWAY FROM ME, WITH NO EXPLANATION OR REGRETS. PLEASE ADVISE ON THE BEST WAY TO RESOLVE THIS ISSUE. THANKS, [XXX]. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).