NHTSA Complaint #11255598 — 2018 CHEVROLET MALIBU

MY CAR HAS BEEN IN AND OUT OF THE DEALERSHIP SERVICE DEPARTMENT FOR MONTHS BECAUSE OF A "STICKING" SENSATION IN THE STEERING WHILE DRIVING THE CAR AT HIGHWAYS SPEEDS. THE FIRST TIME I NOTICED THIS ISSUE WAS SHORTLY AFTER BUYING THE CAR IN SEPT OF 2018. DURING A TRIP OUT TO EAST TEXAS I NOTICED THE STEERING WASN'T RESPONDING TO THE SLIGHT ADJUSTMENT I WAS MAKING TO REMAIN IN MY LANE OF TRAFFIC, LIKE IT WAS STUCK OR "TURNED OFF". I HAD TO APPLY A LITTLE GREATER FORCE TO THE STEERING TO REMAIN IN MY LANE OF TRAFFIC AND WHEN I DID I OVERCORRECTED AND ALMOST HIT ANOTHER VEHICLE. THIS HAS BEEN ONGOING FOR MONTHS NOW, EVEN JUST ABOUT A YEAR NOW, AND GM DOESN'T SEEM TO TRULY CARE. THE SERVICE DEPARTMENT AT MY DEALERSHIP HAS DONE SO MANY TESTS ON THE CAR BUT EACH TIME THEY CANNOT SEEM TO DUPLICATE THE ISSUE, OR THAT IS WHAT I'M BEING TOLD AT LEAST. AND EACH TIME I TAKE IT TO THE DEALERSHIP I AM GIVEN ANOTHER GM CAR TO DRIVE AND STRANGELY ENOUGH I DON'T HAVE ANY ISSUE WITH THE LOANER CAR(S) I HAVE DRIVEN THAT HAVE THE ELECTRIC STEERING. THE CAR IS NOT SAFE TO DRIVE ON THE HIGHWAY. THAT'S THE BOTTOM LINE AND GM IS NOT DOING ANYTHING TO ADDRESS IT.