NHTSA Complaint #11255535 — 2012 KIA SORENTO

2012 KIA SORENTO, HAD ISSUE WITH THE PASSENGER SIDE HEADLIGHT BLOWING. ASKED DEALERSHIP TO FIX IT. THEY SAID PRONGS NEEDED TO BE SPREAD. THE LIGHT BLEW AGAIN. TOOK IT BACK IN AND THEN THEY REPLACED THE HARNESS. THEY FORGOT TO MENTION THERE WAS AN ISSUE AND MADE IT SOUND LIKE THEY DID ME A FAVOR FIXING IT FOR FREE. FAST FORWARD A YEAR AND I START HAVING THE SAME ISSUE WITH THE BRAKE LIGHTS. THEY TELL ME THAT THEY WILL DIAGNOSE FOR $150 AND IF IT IS THE WIRING HARNESS IT WILL COST ME AN ADDITIONAL $300. IT WAS THE WIRING HARNESSES THEY DIDN'T CHARGE ME FOR THE DIAGNOSE BUT IT STILL COST $250. I TOLD THEM THAT IT WAS THE SAME ISSUE AS THE HEADLIGHT. THEY DIDN'T CARE BECAUSE I DIDN'T BRING IT IN EVERY TIME THE BULBS BLEW TO PAY $20 TO REPLACE THE BULBS. GOT IT REPAIRED 5/2019 NOW THE BRAKE LIGHT IS OUT AGAIN.