NHTSA Complaint #11255406 — 2012 HONDA CIVIC

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11255406
Vehicle	2012 HONDA CIVIC
Component	STEERING
Date of Incident	February 1, 2017
Date Filed	September 13, 2019
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

TL* THE CONTACT OWNS A 2012 HONDA CIVIC. WHILE DRIVING 35 MPH, THE CHECK POWER STEERING INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO CONTROL. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO CAUSEWAY HONDA (457 ROUTE 72, MANAHAWKIN, NJ 08050, (609) 597-0033) A FEW YEARS AGO FOR THE STEERING WHEEL FAILURE. THE DEALER PEFORMED A DIAGNOSTIC TEST THAT LOCATED THE FAILURE CODE AT THE STEERING SOFTWARE. THE DEALER UPDATED THE STEERING SOFTWARE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR THE RECENT FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

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