NHTSA Complaint #11255357 — 2007 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11255357
Vehicle	2007 FORD ESCAPE
Component	STEERING
Date of Incident	September 13, 2019
Date Filed	September 13, 2019
Mileage	1 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TWO YEARS AGO OUR ESCAPE SUDDENLY LOST POWER STEERING DUE TO FAULTY SENSORS. I TOOK MY VEHICLE TO FRONTIER FORD IN SANTA CLARA, CALIFORNIA, AND THEY CHARGED ME $1200 TO GET IT FIXED. IN THE LAST 5 DAYS, THE POWER STEERING WENT OUT ON ME 3 DIFFERENT TIMES -- ALL WHILE DRIVING -- CAUSING ME TO HAVE TO TURN-OFF THE VEHICLE AND THEN RE-START IT. IT'S MY WIFE'S ESCAPE -- SHE WEIGHS 106 LBS -- THANKFULLY, I WAS DRIVING THE VEHICLE EACH TIME THIS HAS OCCURED (I'M 220 LBS, AND I CANNOT DRIVE THE VEHICLE W/O PWR STEERING. THE FIRST TWO TIMES THE PWR STEERING WENT OUT, I WAS BACKING THE CAR OUT OF THE GARAGE. TODAY IT WENT OUT ON ME WHILE I WAS STOPPED AT A LIGHT, IN HEAVY RUSH HOUR TRAFFIC. THE WARNING LIGHT AND BELLS CAME ON SAYING "PROBLEM WITH STEERING" -- I TURNED THE VEHICLE OFF, AND THEN IT WOULD NOT RE-START. IT TOOK SEVERAL ATTEMPTS TO TRY AND RE-START -- IT FINALLY DID RE-START -- BUT ONLY AFTER INFURIATING A GREAT NUMBER OF PEOPLE WHO WERE STUCK IN BACK OF ME DURING THEIR MORNING COMMUTE.

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