NHTSA Complaint #11255131 — 2017 CHRYSLER PACIFICA

WE PURCHASED THE VEHICLE IN SEPT 2017. ABOUT A MONTH AFTER WE PURCHASE THE BRAND NEW VAN, WE STARTED HAVING ISSUE WITH THE TRANSMISSION SLAMMING IN TO GEAR. THE FIRST TIME IT HAPPENED, WE LITERALLY THOUGHT THE PERSON BEHIND US AT REAR ENDED UP THE JOLT WAS THAT BAD. UPON PULLING OVER AND INSPECTING, WE DISCOVERED WE WERENT. OVER THE LAST 23 MONTHS, WE HAVE HAD NOTHING BUT ISSUES WITH THE TRANSMISSION. IT SHIFTS SO AT TIMES IT MAKES YOU DIZZY. THIS TAKES PLACE BETWEEN 10-17 MPH. IN AUGUST 2018, OUR FAMILY WAS ON OUR WAY TO A FUN DAY WHEN AT 10MPH THE VAN SLAMMED SO HARD ALL 5 OF US IN THE VAN FELT OUR NECKS CRACK AND WE GOT DIZZY INSTANTLY. NEEDLESS TO SAY, WE HAD TO PULL OVER BECAUSE I COULDNT SEE STRAIGHT TO DRIVE AND MY ELDERLY MOTHER HURT FOR 3 DAYS. I TOLD HER TO GO TO THE ER FOR PROOF THAT THE VAN IS HURTING THE PEOPLE DRIVING IT. WE HAVE CALLED THE DEALERSHIP ON SEVERAL OCCASIONS AND THEY WONT DO ANYTHING. TELLING US THEY CAN REPROGRAM THE TRANSMISSION. GIVE IT TIME, THE TRANNY NEEDS TO ADJUST HOW WE DRIVE NEVER FIXES THE ISSUE AT ALL. WE HAVE AN ALMOST 2 YEAR OLD TODDLER AND WE ARE PETRIFIED TO TURN HER TO FORWARD FACING IN FEAR IF THE TRANSMISSION SLAMS, IT WOULD BREAK HER NECK. YES, THE VAN HAD 32,000 MILES OR SO ON IT BUT ITS OUR PRIMARY VEHICLE. WE CANT SIT HOME AND TWIDDLE OUR THUMBS. SO, YES UNFORTUNATELY WE HAVE TO STILL DRIVE THIS VAN, EVEN IF IT KILLS US.