NHTSA Complaint #11254731 — 2011 CHEVROLET EQUINOX

I TOOK MY 2011 CHEVROLET EQUINOX TO THE DEALERSHIP FOR AN OIL CHANGE. THEY TOLD ME THAT THEY WANTED TO DO THE OIL CONSUMPTION TEST BECAUSE MY CAR WAS BURNING TOO MUCH OIL. THEY TOLD ME IT WAS A KNOWN ISSUE WITH THIS ENGINE AND I WOULD MOST LIKELY QUALIFY FOR REPAIRS TO BE DONE AFTER THIS TEST WAS COMPLETED. I HAD THE OIL CONSUMPTION TEST STARTED AND WENT BACK EVERY 1,000 OR LESS MILES AND WAS TOLD THIS ISSUE WOULD BE COVERED AND EVERYTHING WOULD BE FIXED. I FOLLOWED UP EVERY 1,000MILES OR LESS. WHEN I WENT BACK ON DECEMBER 3, 2018, MY CAR HAD 71,392 MILES ON IT AND HAD MY OIL CHANGED. I WENT BACK ON MARCH 14, 2019, WITH 73,996 MILES ON MY CAR, A DIFFERENCE OF 2,600 MILES, TO HAVE MY OIL CHANGED FROM DECEMBER 3, 2017, THEY TOLD ME THAT MY CAR DIDN'T SOUND RIGHT AND THEY WILL CHECK INTO IT. I WAITED TO SEE WHAT THIS ISSUE WAS AND THEY THE SERVICE GUY TOLD ME HE HAD BAD NEWS AND MY ENGINE WAS RUINED DUE TO THE TIMING CHAIN BREAKING AND RUINING MY ENGINE. GUY CA CAR A1,000 MILES TO HAVE MY OIL CHANGED AND THEN I WAS TOLD THERE WAS NO OIL CONSUMPTION ISSUE SO NOTHING FURTHER NEEDED TO BE DONE AND TO COME BACK WITHIN 3,000 MILES AND HAVE THE OIL CHANGED. I WENT BACK ON MARCH 14, 2018 AT 2,600 MILES AND WAS TOLD MY TIMING CHAIN BROKE AND MY ENGINE WAS RUINED. TOLD ME THEY CAN FIX IT FOR $8,000. HOW WOULD IT GO FROM THERE IS DEFINITELY AN ISSUE WITH THE OIL CONSUMPTION AND THAN NO ISSUE AT ALL. I TOOK VERY GOOD CARE OF MY CAR. IT LOOKS ALMOST BRAND NEW! HOW CAN GM NOT CARE THAT THESE ENGINES ARE BAD! GM KNOWS THIS IS A BIG PROBLEM AND ARE MAKING EVERY EXCUSE NOT TO FIX THIS. I COULD HAVE BROKE DOWN ON A HIGHWAY AND CAUSED AN ACCIDENT! HOW IS IT POSSIBLE THAT GM CAN'T BE HELD ACCOUNTABLE! PLEASE LET ME KNOW IF YOU NEED MORE INFORMATION. THANK YOU.