NHTSA Complaint #11254677 — 2017 CADILLAC XTS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11254677
Vehicle	2017 CADILLAC XTS
Component	ELECTRICAL SYSTEM
Date of Incident	July 16, 2019
Date Filed	September 11, 2019
Mileage	53,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

THE CUE SCREEN LOCKS UP AND BECOMES INOPERABLE SEVERAL TIMES A DAY. IT CAUSES THE HEAT OR A/C TO NOT WORK PROPERLY AND I AM UNABLE TO USE ANY FUNCTION. THE FAILURE PREVENTS ME FROM PROPERLY HEATING OR COOLING THE VEHICLE, USE THE NAV FUNCTION, AND THE SCREEN WILL AUTOMATICALLY REPROGRAM MY SETTINGS, MAKE BEEPING NOISES, AND BECOME A SIGNIFICANT DISTRACTION WHILE DRIVING. SAFETY RELATED ISSUE.

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#11519534 — April 28, 2023 — THE MAJOR COMPONENT OF THIS CAR IS THE CUE SCREEN. THE CUE SCREEN IS CONNECTED TO THE ABILITY TO DEFROST AND COOLING/...

#11428831 — August 12, 2021 — $70k for a vehicle and the screen spidered. Cadillac says not under recall. Not usable.

#11377520 — December 2, 2020 — TL* THE CONTACT OWNS A 2017 CADILLAC XTS. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE THE HUMAN MACHINE INTER...

#11338006 — July 7, 2020 — LAST YEAR, WE BOUGHT OUR CAR FROM A DEALERSHIP USED. WE NOTICED THE CADILLAC CUE WAS VERY GLITCHY. WE TOOK IT INTO TH...

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