NHTSA Complaint #11254639 — 2016 CHEVROLET MALIBU

TL* THE CONTACT OWNS A 2016 CHEVROLET MALIBU. WHILE DRIVING 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE FAILED TO STOP OR SLOW DOWN WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO DRIVE ONTO THE SHOULDER AT SPEEDS OF MORE THAN 55 MPH IN ORDER TO AVOID CRASHING INTO ONCOMING TRAFFIC. DURING THE INCIDENT, A 911 CALL WAS MADE AND POLICE RESPONDED BY PUSHING THE VEHICLE INTO A MEDIAN IN ORDER STOP IT AND PREVENT THE VEHICLE FROM CRASHING INTO OTHER VEHICLES. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE EMERGENCY BRAKE DID NOT OPERATE AND THE STOP/START BUTTON WAS PRESSED, BUT DID NOT TURN OFF THE VEHICLE. THE VEHICLE WAS TOWED TO BALE CHEVROLET (13101 CHNAL PKWY, LITTLE ROCK, AR) WHERE IT WAS DIAGNOSED THAT THE ENGINE VACUUM FRACTURED AND CAUSED THE BRAKING SYSTEM TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 9-531-1269174. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 95,000.