NHTSA Complaint #11254607 — 2016 NISSAN TITAN

UPON PURCHASING THIS VEHICLE NEW FROM THE DEALER, A STRONG DIESEL EXHAUST ODOR WAS NOTED WITHIN THE CAB OF THE TRUCK. AFTER BRINGING THE VEHICLE BACK TO THE DEALER WITH THE COMPLAINT, I WAS TOLD THAT THE VEHICLE SIMPLY NEEDED A SOFTWARE UPDATE. AFTER RECEIVING THE VEHICLE BACK FROM THE DEALER, AND HAVING THE SOFTWARE UPDATE PERFORMED, THE VEHICLE STILL PRODUCED STRONG DIESEL EXHAUST ODOR WITHIN THE CAB OF THE TRUCK. SINCE THAT FIRST ATTEMPT TO RECTIFY THE ISSUE, I HAVE BROUGHT THE VEHICLE BACK TO THE DEALER ON MULTIPLE OCCASIONS (4+ TIMES). NO DEALER HAS BEEN ABLE TO RESOLVE THE ISSUE AND GET RID OF THE DIESEL EXHAUST ODOR WITHIN THE CAB OF THE TRUCK. FINALLY, I LODGED A COMPLAINT WITH NISSAN CONSUMER AFFAIRS. I HAVE BEEN WORKING WITHIN THEM FOR OVER 2 MONTHS NOW, BUT THEY ARE LITTLE HELP. THEY KEEP DELAYING ADDITIONAL EXPERTISE ON THE ISSUE AND HAVE DENIED MY CLAIM FOR A "BUYBACK", ASKING NOW THAT I REPLICATE THE ISSUE WITH A 3RD NISSAN DEALER. I HAVE LITTLE CONFIDENCE IN THEIR ABILITY AND/OR WILLINGNESS TO RESOLVE THIS ISSUE. IN THE MEANTIME, I AM DRIVING THE VEHICLE AND POTENTIALLY BREATHING IN UNSAFE LEVELS OF CARBON MONOXIDE (OR OTHER TOXIC GASES ASSOCIATED WITH THE STRONG DIESEL EXHAUST ODOR CONTINUING TO BE RELEASED INTO THE CAB OF THE TRUCK). AT ONE POINT LAST WEEK, I HAD TO STOP DRIVING THE TRUCK ENTIRELY, AS THE HEADACHES ASSOCIATED WITH DRIVING THE VEHICLE DID NOT WARRANT CONTINUING TO USE THE VEHICLE FOR REGULAR TRANSPORTATION. THE DIESEL EXHAUST ODOR IS VERY STRONG UPON COLD START-UP AND CONTINUES TO BE EMITTED WHILE THE VEHICLE IS BEING DRIVEN (ALBEIT NOT AS STRONG AS UPON START UP). REGARDLESS, THE ODOR IS PREVALENT WITHIN THE VEHICLE AND I BELIEVE THAT DRIVING THE VEHICLE INTRODUCES A SIGNIFICANT HEALTH RISK TO BOTH THE DRIVER AND ANY PASSENGERS.