NHTSA Complaint #11254530 — 2016 CHEVROLET TRAX

DRIVERS SIDE PASSENGER DOOR POWER LOCK STOPPED WORKING. OUR 2016 TRAX HAS ONLY 17000 MILES ON IT. WE HAD OUR 4 YR OLD GRANDDAUGHTER IN THE BACK IN HERE CAR SEAT. WE COULD NOT GET THE DOOR OPEN. EVENTUALLY I WAS ABLE TO PULL THE DOOR LOCK UP FROM THE TOP OF THE CAR. WE WERE STATIONARY AT THE HOUSE AFTER LEAVING THE PARK. IF THIS CAR WAS TO HAVE CAUGHT ON FIRE I AM NOT SURE WHAT WE WOULD HAVE DONE. OUR BUMPER TO BUMPER WARRANTY ENDED IN JUNE WHICH WAS 3YR 36,000 MIKES. HOWEVER WE DID PURCHASE A 3RD PARTY EXTENDED WARRANTY WHICH MAKES ME PAY A $200 DEDUCTIBLE. I MADE CONTACT WITH CHEVROLET, HERE IS THE CLAIM NUMBER [XXX] THE SENIOR ADVISOR IS JOHN. I BELIEVE THAT CHEVROLET HAS AN INTEGRITY ISSUE WITH DOING THE RIGHT THING ESPECIALLY A SEVERE SAFETY FLAW WITH THERE POWER DOOR LOCKS. THE SERVICE ADVISOR AT HALEY CHEVROLET IN MIDLOTHIAN VA SAID THAT THE DOOR LOCKS JUST STOPPED WORKING FOR NO REASON. ITS NOT THE $200 THAT I HAVE TO PAY IT IS JUST THE PRINCIPLE OF THEM GIVING ME THE RUN AROUND. THIS COULD BE A ON GOING ISSUE THAT IS BUILDING. HOPEFULLY, KNOW ONE WILL BE INJURED DUE T THIS FLAW. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT