NHTSA Complaint #11254058 — 2014 FORD FOCUS POWER TRAIN

Complaint Details

ODI Number	11254058
Vehicle	2014 FORD FOCUS
Component	POWER TRAIN
Date of Incident	September 2, 2019
Date Filed	September 9, 2019
Mileage	71,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

FORD CUSTOMER SATISFACTION PROGRAM 19N08 IS AN EXTENDED WARRANTY FOR THE CLUTCH. THE LETTER STATES IT IS A ONE TIME REPAIR PROGRAM. HOWEVER, WHEN I REACHED OUT TO FORD THE SYSTEM SAID THERE WAS NO FURTHER INFORMATION ON THE PROGRAM. THE TROUBLE IS MY VEHICLE HAS ALREADY HAD A CLUTCH REPLACEMENT AND THE PROBLEM STILL EXISTS. SO IF FORD ALLOWS FOR ONLY A ONE TIME REPAIR THEN THOSE VEHICLES THAT STILL EXPERIENCE DELAYED ACCELERATION, SHUDDER, BUCKING, AND KICKING AFTER A CLUTCH REPLACEMENT WILL NOT BE COVERED. THE IDEA THAT FORD IS EXTENDING THE WARRANTY FOR A ONE TIME REPAIR SHOWS THE COMPANY MAY LEAVE PEOPLE WITH VEHICLES THAT DO NOT FUNCTION PROPERLY. MY VEHICLE IS ONE THAT FALLS INTO THIS CATEGORY.

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