NHTSA Complaint #11253929 — 2012 NISSAN VERSA

THE DRIVERS SIDE INTERIOR DOOR HANDLE DOES NOT OPEN DOOR. IN ORDER TO OPEN DOOR TO EXIT CAR AT ALL (MUCH LESS IN AN EMERGENCY) YOU MUST FIRST KEEP CAR RUNNING, THEN ENGAGE POWER DOOR LOCK TO THE UNLOCK POSITION, THEN ROLL DOWN POWER WINDOW ALL THE WAY IN ORDER TO REACH THE EXTERIOR DOOR HANDLE AND PULL OUT AWAY FROM THE CAR. NOTE: THE CAR HAD APPROXIMATELY 59000 MILES ON IT. WHEN NOTIFIED IN MID JUNE 2019, NISSAN CUSTOMER 'ADVOCATE' INSTRUCTED ME TO BRING THE PROBLEM TO CHULA VISTA, CA. DEALER TO VERIFY THE ISSUE, DOCUMENT IT THEN CONTACT THEM WITH THE RESULT. WHEN I DID SO AND EXPLAINED THE SAFETY ISSUE AND THAT I WAS INSTRUCTED TO GO THERE BY NISSAN THE SERVICE MANAGER THERE SAID I'D BE RESPONSIBLE FOR PAYING A $175 'DIAGNOSTIC FEE' SINCE THEY CLAIMED THEY NEEDED TO TAKE OFF THE DOOR PANEL IN ORDER TO ESTIMATE A COST TO REPAIR. WHEN I EXPLAINED THAT I WAS THERE AT THE BEHEST OF NISSAN HE INSISTED I STILL WOULD BE REQUIRED TO PAY THE FEE BUT IN THIS CASE HE WOULD AUTHORIZE IT TO BE CREDITED TOWARD THE ACTUAL COST OF REPAIR SHOULD I CHOOSE TO GO FORWARD WITH THE REPAIR. I WAS AND AM STILL NOT ABLE TO DO SO.. AFTER SEVERAL UNRESPONSIVE ATTEMPTS TO RELAY ALL THIS TO NISSAN I BELIEVE SOME GOVERNMENT ACTION SHOULD BE TAKEN TO FORCE THEM TO TAKE THIS SAFETY ISSUE SERIOUSLY ENOUGH TO PREVENT ANY FORESEEABLE TRAGEDIES.