NHTSA Complaint #11253807 — 2013 LEXUS ES

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11253807
Vehicle	2013 LEXUS ES
Component	UNKNOWN OR OTHER
Date of Incident	September 7, 2019
Date Filed	September 7, 2019
Mileage	163,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

DOOR LOCKS DO NOT LOCK VIA KEY FOB ON 3 DOORS. LEXUS WANTS $800 PER DOOR TO FIX. HAVE MANUALLY LOCKED CAR FOR ONE YEAR; NOW CANNOT MANUALLY LOCK DOOR AS THE MANUAL LOCK NO LONGER LOCKS. THIS IS SAFETY ISSUE AS CAR REMAINS UNLOCKED AT ALL TIMES.

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