NHTSA Complaint #11253615 — 2012 TOYOTA RAV4

TL* THE CONTACT OWNS A 2012 TOYOTA RAV4. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V577000(VISIBILITY). WHEN SHE RECEIVED THE RECALL NOTICE, SHE DROVE THE VEHICLE TO CITY WORLD TOYOTA (3333 BOSTON RD, THE BRONX, NY 10469, 888-258-4365) AND WAS INFORMED THAT THE PART WAS ON BACKORDER AND WAS NOT AVAILABLE. THE CONTACT STATED THAT HER WINDSHIELD WIPERS WERE LEAKING AN UNKNOWN SUBSTANCE AND DID NOT OPERATE. THE DEALER CALLED THE CONTACT TO HAVE THE RECALL SERVICED; HOWEVER, ONCE SHE ARRIVED, SHE WAS INFORMED AGAIN THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.