NHTSA Complaint #11253553 — 2017 SUBARU OUTBACK

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11253553
Vehicle	2017 SUBARU OUTBACK
Component	VISIBILITY/WIPER
Date of Incident	September 5, 2019
Date Filed	September 6, 2019
Mileage	95,488 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

WE PURCHASED THIS VEHICLE USED IN JULY 2019 AND I NOTICED THAT THE SUBARU DEALER WE PURCHASED IT FROM HAD REPLACED THE WINDSHIELD. NOW ITS BEEN ABOUT 2 MONTHS AND THE WINDSHIELD HAS DEVELOPED A SPONTANEOUS CRACK ON THE BOTTOM ABOUT 9 INCHES LONG IN A S SHAPE. THE CAR WAS PARKED ON MY DRIVEWAY WHEN THIS OCCURED. I BELIEVE THERE MUST BE SOME KIND OF DEFECTIVE DESIGN ON THESE VEHICLES. I HAVE READ THAT EVEN 2019 SUBARU OUTBACKS ARE HAVING THIS PROBLEM. SUBARU CLAIMS THAT A FLAW IN THE WINDSHIELD WIPER DEICER ELEMENT CAUSES THE CRACKS ON 2015-16 MODELS BUT IF THATS THE CASE, WHY IS THIS HAPPENING TO THE MODEL YEARS UP TO 2019? THE BODY STYLE FROM 2015-2019 ARE PRETTY MUCH THE SAME. I BELIEVE SUBARU IS AWARE OF THIS AND DOES NOT WANT TO ACKNOWLEDGE THIS PROBLEM.

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