NHTSA Complaint #11253543 — 2017 FORD ESCAPE

PURCHASED THE 2017 FORD ESCAPE FROM HERTZ CAR SALES FEB 2019. IT WAS UNDER 50,000 MILES AT THE TIME. MILEAGE NOW IS AROUND 58,000. THE FIRST FEW MONTHS DID NOT HAVE A PROBLEM, THEN GOING INTO SUMMER, THE CAR WOULD OCCASIONALLY HAVE A ROUGH IDLING START. MIND YOU AT THE TIME, MY HUSBAND AND I USED IT MAINLY TO COMMUTE TO WORK(20MINS TO GET TO WORK) AND BACK WITH THE GROCERY TRIPS TO THE STORE OCCASIONALLY. I'D SAY STARTING JUNE AROUND THAT MONTH WHEN THE ENGINE WAS STARTED, SOMETIMES A ROUGH IDLING WOULD HAPPEN AND THEN THE CHECK ENGINE LIGHT WOULD COME ON TOO. THE AC STOPPED WORKING AROUND THIS TIME FRAME AND STILL DOES NOT WORK AS OF 9/5. IT WILL NOT BLOW OUT COLD AC BUT JUST REGULAR TEMP AIR. IN AUGUST WE VISITED MY HUSBAND'S PARENTS DOWN IN SOCAL, AND GOT IT CHECKED OUT BY AN AUTOZONE TECHNICIAN AND A LOCAL MECHANIC ON SEPARATE VISITS. AUTOZONE CONCLUDED IT WAS CYLINDER MISFIRE. LOCAL MECHANIC CONCLUDED IT WAS THE CODES THAT NEEDED REPROGRAMMING BECAUSE WHEN THEY SCANNED IT, DIFFERENT CODES WOULD POP UP AND THAT WAS CAUSING THE AC TO SHUT OFF. TO THIS DAY STILL WHEN THE CAR IS TURNED ON, THE CHECK ENGINE LIGHT WOULD POP UP AND STAY ON FOR DAYS AT A TIME. OTHER DAYS, IT WOULD BE OFF. TODAY 9/5 THERE IS NO ROUGH IDLING. GOING TO MY FORD APPT 9/6/19 TO GET IT CHECKED OUT. A FORD REPRESENTATIVE CALLED MY HUSBAND TODAY CONFIRMING THE APPT AND RECOMMENDED US TO TRADE IN OUR VEHICLE. I READ OTHER COMPLAINTS ON THIS WEBSITE BEFORE WRITING THIS COMPLAINT, AND OTHERS HAVE STATED FORD HAS A SERVICE BULLETIN ANNOUNCEMENT OUT ABOUT THIS TYPE OF ISSUE. AFTER READING THAT, I OPENED ANOTHER TAB, LOOKED AT THEIR WEBSITE AND THEY ONLY HAVE INFORMATION REGARDING THE TAKATA AIRBAGS AND FOUND NOTHING ON SERVICE BULLETIN ANNOUNCEMENTS REGARDING THIS TYPE OF ISSUE. I COULD NOT FIND IT, SO THERE IS NO PAGE DEDICATED TO IT. I'M STARTING TO BELIEVE IT SHOULD BE ALSO MANDATED AS A RECALL.