NHTSA Complaint #11253470 — 2012 FORD FUSION

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 15 MPH, THE VEHICLE'S POWER ASSIST FAILED TO OPERATE AS NEEDED WHILE MAKING A TURN AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME AS THE FAILURE PERSISTED. THE CONTACT CALLED RON ALPEN FORD (1207 N COLUMBUS ST, WEST LIBERTY, IA 52776, 319-627-2958) AND WAS INFORMED THAT THE POWER STEERING SHOULD RETURN TO NORMAL WHEN THE VEHICLE WAS RESTARTED. THE DEALER INFORMED THE CONTACT TO BRING THEM THE VEHICLE. WHILE DRIVING TO THE DEALER, THE FAILURE RECURRED. THE CONTACT WAS ABLE TO ARRIVE AT THE DEALER WHERE THEY CONFIRMED THE POWER ASSIST FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ALSO STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS REFERRED BY THE MANUFACTURER TO CONTACT NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 93,400.