NHTSA Complaint #11253355 — 2019 VOLKSWAGEN JETTA

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11253355
Vehicle	2019 VOLKSWAGEN JETTA
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	August 14, 2019
Date Filed	September 5, 2019
Mileage	250 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

THE SAME DAY I DROVE THE VEHICLE OFF THE DEALER'S LOT, IT SHUT-OFF ON ME THREE TIMES; ONCE ON THE NEW JERSEY TURNPIKE AND TWICE AT A STOP LIGHT. THE FIRST TIME AT THE STOP LIGHT, I WAS WAITING FOR THE LIGHT TO TURN GREEN. THE SECOND WAS COMING TO A STOP. FURTHER, I WAS UNAWARE THE VEHICLE HAD SHUT-OFF UNTIL I TOOK MY FOOT OF THE BRAKE AND PLACED IT ON THE ACCELERATOR. IT SHUT-OFF A FOURTH TIME THE FOLLOWING WEEKEND WHILE IN THE MIDDLE OF A FOUR WAY INTERSECTION. EACH TIME, THE INFO CENTER IN THE DASHBOARD STATED, "PLACE THE GEAR SHIFT IN PARK AND MANUALLY START THE VEHICLE."

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