NHTSA Complaint #11253295 — 2014 FORD EXPLORER

ON SUNDAY SEPTERMBER 1ST WHILE I WAS DRIVING BACK HOME A LIGHT ON MY DASHBOARD CAME ON, IT SAID "ENGINE COOLANT OVER TEMPERATURE" IN RED LIGHT. I WAS SCARE BECAUSE I WAS STUCK IN THE FREEWAY AND I WAS STILL FAR AWAY FROM HIM AND MY KIDS WERE IN THE BACK. I DROVE VERY SLOW AND MANAGED TO GET HOME. ON TUESDAY I TOOK MY CAR TO THE FORD DEALERSHIP AND THEY TOLD ME THAT I HAVE TO REPLACE MY WATER PUMP, AND IT WAS A HARD AND LONG SERVICE AND THAT IT WAS GOING TO COST ME $3,300. I AM SURPRISE OF HOW MUCH THAT COSTS, ESPECIALLY THAT IT HAPPENED ON MY 2014 FORD EXPLORER. I BOUGHT IT BRAND NEW AND I'VE BEEN TAKING IT TO FORD DEALERSHIP EVERY 7,000 MILES TO GET THE MAINTENANCE. PLUS, THE LAST TIME THAT I TOOK IT IN TO THE DEALERSHIP FOR ITS OIL CHANGE, THEY SAID THAT EVERYTHING WAS WORKING WELL. SO FOR MY SURPRISE TO HAVE THIS HAPPEN ESPECIALLY WHEN MY CAR ONLY HAS 82,316 MILES. THE LIGHT TURNS ON WHEN THE CAR IS IN MOTION. I CAN HEAR THE ENGINE WORKING EXTRA HARD TO COMPENSATE WHATEVER ELSE IS GOING ON.