NHTSA Complaint #11253220 — 2012 VOLVO S60

TL* THE CONTACT OWNS A 2012 VOLVO S60. WHILE THE VEHICLE WAS UNDERGOING A ROUTINE OIL CHANGE, THE CONTACT WAS INFORMED THAT THE VEHICLE MADE AN ABNORMAL SQUEAKING NOISE. THE CONTACT STATED THAT THERE MAY BE A FAILURE WITH A BELT OR PULLEY. WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS AN ABNORMAL SQUEAKING NOISE AND THE CONTACT SHUT OFF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE ENGINE COVERED WAS REMOVED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE DRIVE BELT, TIMING BELT, AND PULLEY WERE REMOVED AND REINSTALLED. THE MECHANIC STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO AN UNKNOWN RECALL REGARDING THE ENGINE AND ENGINE COOLING AND NHTSA CAMPAIGN NUMBER: 11V303000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 113,055.